Updated 02 November 2020
At CareZapp Limited, we know how important privacy is to our customers. We want to make sure you understand how we collect and use your personal information as it might be needed for us to deliver to you our services, products, websites and mobile applications (collectively, our “Services”).
OVERVIEW OF PERSONAL INFORMATION
We collect personal information that you provide directly, information about how you use our services, and information from third-party sources. We use this information to provide you with services, understand the way you use our services so we can improve and personalise your experience, and develop the most relevant apps, technologies, and content for our customers.
WHAT INFORMATION DO WE COLLECT?
Carezapp collects your personal information in a variety of ways.
Information You Provide Directly
Data that is given directly by users when they use Carezapp. This data includes data given by users when they:
Information Provided of Your Behalf by a Care and/or Support Organisation
Data given about a user (or supported person who may not be a user) by their care provider, family member, healthcare team, or other care and support organisations.
Information About Your Use of Services
In addition to the information you provide, we may collect information about your use of Carezapp either directly or through third party software tools utilised by Carezapp. We may collect:
We may be received about you from other sources, including publicly available databases or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand and analyse the accuracy of our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
Through certain Services, we may collect personal information about your online activities on websites and connected devices over time and across third-party websites, devices, apps, and other online features and services. We may use third-party analytics services on the Services. The service providers that administer these analytics services help us to analyse your use of the Services and improve the Services. The information we obtain may be disclosed to or collected directly by these providers and other relevant third parties who use the information, for example, to evaluate the use of the Services, help administer the Services, and diagnose technical issues. For example:
Google Analytics, please visit http://www.google.com/analytics/learn/privacy.html and https://www.google.com/policies/privacy/partners.
HOW DO WE USE YOUR INFORMATION?
We use the information we collect for the following purposes:
We use and combine the information we collect about you from our Services, devices, or other sources to provide you with a better experience.
Carezapp processes personal information for the purposes described above. Carezapp’s legal basis to process personal information includes processing:
WHO DO WE SHARE YOUR INFORMATION WITH?
We will disclose your information internally within our business, but only to those who need it to further provide Services or to help with your requests.
We will also disclose your information to the following entities, only to the extent that this will be necessary to provide our Services:
HOW DO WE KEEP YOUR INFORMATION SECURE?
We take data protection seriously. We’ve put in place physical and technical safeguards to keep the information we collect secure. However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system, or wireless connection is completely secure.
WHERE DO WE SEND YOUR DATA?
WHAT ARE YOUR RIGHTS?
Your personal information belongs to you. You can ask us to provide details about what we’ve collected, and you can ask us to delete it or correct any inaccuracies. You can also ask us to restrict or limit the processing, sharing, or transfer of your personal information, as well as to provide to you the personal information that we’ve collected so you can use it for your own purposes. However, requesting the deletion of your personal information may also result in a loss of access to Services we provide. We won’t delete data that we’re required by law to retain.
To make a request concerning your rights or to make an inquiry, contact us. See the CONTACT US section.
HOW LONG DO WE KEEP YOUR INFORMATION?
We won’t keep your personal information for longer than is necessary for the purpose for which it was collected. This means that information will be destroyed or erased from our systems when it’s no longer required.
We take appropriate steps to ensure that we process and retain information about you based on the following logic:
WHAT THIRD-PARTY SERVICES DO WE USE?
Amazon Web Services (AWS) – https://aws.amazon.com/compliance/data-privacy-faq/
Intercom – https://www.intercom.com/legal/privacy
Samsung SmartThings – https://www.smartthings.com/uk/privacy
Our Services are available for purchase only for those over the age of 18. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.
You can contact us to update your preferences, correct your information, submit a request, or ask us questions.
The easiest way is through the Contact Us section of https://carezapp.com/contact/.
You can also contact us at:
Data Controller, Carezapp Ltd, Century House, Harold’s Cross Rd, Harold’s Cross, Dublin, D6W P993, Ireland.
Data Controller, Carezapp Ltd, C/O Vidatec, Scion House, Stirling University Innovation Park, Hillfoots Rd, Stirling, FK9 4NF, United Kingdom.
You can lodge a complaint with the relevant supervisory authority if you consider that our processing of your personal information infringes applicable law. Contact details for all EU supervisory authorities can be found at https://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.